Privacy Policy

Digitas Finance, DMCC Business Centre, Dubai, United Arab Emirates, is responsible for the personal data described in this policy. You can reach us at [email protected] or through our contact page.

When you contact us

Through the contact form we receive your name, email address and message, and your company and phone number if you give them. We use them to answer you and follow up on your enquiry. We rely on our legitimate interest in answering the people who write to us, or on taking the steps you ask for before a contract.

When you request a UAE tax assessment

The assessment form asks whether your company is registered in a UAE free zone, whether it earns only qualifying income, what its annual profits are and whether it has foreign clients or suppliers, together with your name, email address, phone number, company name and any message. We use your answers to assess whether our services fit your situation and to contact you about it, as steps you ask for before a contract.

When you buy a package

Before payment we ask whether your revenue is above USD 100,000 a year, whether you are a US national or US tax resident, whether you are able to travel outside your country of residence, whether you have a criminal record (minor violations such as traffic fines excluded) and whether you hold a diploma, certificate or degree. We also ask for your name and email address, and your phone number, company and discount code if you have them. When you pay, PayPal tells us the name and email address of the paying account, the status of the payment and its order number.

We use this to take your payment, send your receipt, check that we can provide the package and deliver it. We rely on the contract with you, and on our legal obligation to keep accounting records. The criminal record question is a yes or no answer: we ask for no detail and use the answer only to check that we can provide the package.

Your card or bank details go to PayPal only. We never receive them.

When you visit the site

Our servers, and Cloudflare, which delivers the site, process your IP address, the pages you request, the time of the request and your browser type. We use this to deliver the pages, keep the site secure and find faults. Your IP address is also used, in memory only, to limit repeated form submissions from the same address. We rely on our legitimate interest in running a secure website.

Analytics, only with your consent

If you accept analytics cookies, Google Analytics and Microsoft Clarity collect information about your visit: the pages you view, how you arrived, your device and browser, your approximate location worked out from your IP address and, for Clarity, how you use each page (such as clicks, scrolling and mouse movement), which it can replay as a recording of the visit. We use this to understand how the site is used and to improve it. We rely on your consent, which you can withdraw at any time with Cookie Settings. Until you accept, neither service is loaded. Our Cookie Policy lists the cookies involved.

Giving us personal data is up to you, but we cannot answer an enquiry without a way to reach you, or sell a package without the checkout details.

We share personal data only with the providers that help us run the site and our business, for the purposes above:

• Akamai (Linode), which hosts the website in Frankfurt, Germany.
• Cloudflare, which delivers the website and protects it against attacks.
• Mailjet, which sends the messages from our forms and your receipts by email.
• Our email provider, which holds the messages that reach [email protected].
• PayPal, which processes payments. PayPal also acts on its own account when it handles your payment, under its own privacy statement.
• Google (Google Tag Manager and Google Analytics) and Microsoft (Clarity), only if you accept analytics.
• Google Fonts and jsDelivr, which provide the fonts and scripts of our UAE tax assessment page and so receive your IP address when that page loads.
• Our professional advisers, and public authorities when the law requires it.

We do not sell personal data.

We are based in the United Arab Emirates, so what you send us through the site reaches us there. The site is hosted in Germany, and some of our providers process data in other countries, including the United States. Where the GDPR or the UK GDPR applies, a transfer to a country without an adequacy decision is protected by the European Commission's standard contractual clauses, by binding corporate rules or, for a US provider certified under it, by the EU-US Data Privacy Framework.

• Enquiries and assessment requests: until we have answered you and any follow-up has ended, unless you become a client.
• Purchases, receipts and payment records: for as long as tax and accounting law requires.
• Analytics: Google Analytics keeps data about individual visits for up to 14 months. Clarity keeps session recordings for 30 days and heatmap data for 9 months.
• Server logs: overwritten automatically as newer entries replace them.
• Your cookie choice: six months.

Depending on where you live, and in particular where the GDPR or the UK GDPR applies to you, you have the right to:

• access the personal data we hold about you and receive a copy of it;
• have it corrected or deleted;
• restrict or object to how we use it, including where we rely on our legitimate interests;
• receive the data you gave us in a portable format;
• withdraw your consent at any time, which does not affect what was done before (for analytics, use Cookie Settings).

To use any of these rights, write to [email protected]. We answer within one month. You can also complain to a data protection authority, such as the one where you live or work: in the European Union, see the list of authorities; in the United Kingdom, the Information Commissioner's Office.

We do not make decisions about you based solely on automated processing.

The site is served only over encrypted connections (HTTPS), and access to the systems that hold personal data is limited to the people who need it.

Our services are for businesses and adults. The site is not intended for children.

We update this policy when the way we handle personal data changes, and show the date of the last change at the top of this page.

For any question about this policy or your personal data, write to [email protected] or use our contact page.

Digitas Finance, DMCC Business Centre, Dubai, United Arab Emirates